Privacy Policy
8. COMPLAINTS HANDLING PROCESS RECEPTION
Any person wishing to file a complaint regarding the application of this policy or, more generally, about the protection of their personal information by Cameleoh!, must do so in writing by addressing the privacy officer of Cameleoh!, at the email address indicated in the following section.
The individual must provide their name, contact information, including a phone number, as well as the subject and reasons for their complaint, providing sufficient details for it to be evaluated by Cameleoh!. If the filed complaint is not specific enough, the privacy officer may request any additional information deemed necessary to evaluate the complaint.
Processing
Cameleoh! commits to handling every received complaint confidentially.
Within 30 days of receiving the complaint or after receiving all the additional information deemed necessary and required by the privacy officer of Cameleoh! to process it, the officer must evaluate it and provide a written, reasoned response by email to the complainant. This evaluation will determine if Cameleoh!’s handling of personal information complies with this policy, any other policy and practice in place within the organization, and the applicable legislation or regulation. If the complaint cannot be processed within this period, the complainant must be informed of the reasons
justifying the extension, the progress status of their complaint processing, and the reasonable time required to provide a definitive response.
Cameleoh! must create a separate file for each complaint addressed to it. Each file contains the complaint, the analysis, supporting documentation for its evaluation, and the response sent to the person originating the complaint.
It is also possible to file a complaint with the Quebec Access to Information Commission or any other personal information protection oversight body responsible for enforcing the law concerned by the subject of the complaint.
However, Cameleoh! invites any interested party to first contact its privacy officer and await the conclusion of the processing by Cameleoh!.